Wednesday, August 6, 2008

Consumer issues

Followup to this post.

I received this email today:

Thank you for writing Crock-Pot ; a division of Jarden Consumer Solutions.

We do apologize that you have experienced trouble with our product. I have sent out a warranty replacement Crock-Pot, to replace the unit that was defective. Also, a pre-paid shipping label will be delivered separate from your new Crock-Pot. Please place the defective unit in the box and ship it back to us, free of charge to you.

Please write back if we can provide further assistance. You may also reach us at (800) 777-5452. We are open from 8:00am to 8:00pm, EST, Monday thru Friday.

Best Regards,


Jarden Consumer Solutions

They misspelled my first name in the email, but that's a minor annoyance. But I posted a scathing review, I should also post that they responded by replacing the unit.

Now, if this one fails in the same way, I'm going to be, um, annoyed, to say the least. But they're at least making an effort.

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