Wednesday, July 30, 2008

Don't buy this product

I don't usually do product reviews, let alone get all suzy-homemaker, but I'm sufficiently annoyed about blatant shoddiness that maybe someone else can be warned off so they don't make the mistake I did.

I recently bought a large Crock-Pot slow cooker, model SCVS600. This model has a glass lid that is attached at one side, with a hinge on one side and a handle on the other. The lid can latch down for transportation, which is the selling point, as it's allegedly "portable."

DO NOT BUY THIS PRODUCT.

The handle on the lid, and the hinge mechanism, are made of a plastic that gets soft when heated. (Oddly enough, the lid of a slow cooker can get a little warm, and stay a little warm for quite a while, particularly if you're using it for, oh, say, cooking slowly.)

Thus, when you lift the lid, the handle can snap off in your hand, sending the lid crashing back down, and dropping a few small shards of soft plastic into your food.

Or, if you decide it's still usable and use it again a few weeks later, and leave it on high for 2 hours (not a particularly long time as slow-cooker standards go), the plastic around the hinge itself can give way, thus spilling more plastic bits into your food and in this case, the bonus effect of sending a hot glass lid down onto your countertop, good luck stopping it without grabbing onto anything hot.

DO NOT BUY THE CROCK-POT MODEL SCVS600,
THE ONE WITH THE HINGED LID.

I have no idea how their other models are, but THIS one is definitely NOT recommended, because of the poor quality of the plastic used in making the hinged lid. It falls apart--literally--within a few uses.

Yes, I've complained to the company. No response as of yet. Further updates (if any) as events develop.

Addendum: Looks like I'm not the only one.

Update: The company has responded. Text of their email here.

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